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Building Business Agility with IT
In most industries, a company's competitiveness depends, at least
in part, on its ability to respond quickly to market threats and
opportunities. Companies vary considerably in the extent to which
IT acts as an engine or a bottleneck to new business initiatives.
Our research has examined how companies build reusable platforms
of IT-enabled business processes to enhance business agility. We
have found that enterprise architecture is an important guide for
building and, over time, generating value from a platform for agility.
In this talk we will explore the stages of architecture maturity.
Reflecting on the experiences of companies like UPS, MetLife, and
Toyota Europe, we will discuss the organizational learning necessary
to traverse the stages and we'll identify the IT management and
governance practices that enable firms to formalize that learning.
In doing so, we will map the path to business agility.
Principal Research Scientist
MIT Sloan Center for Information Systems Research
Jeanne
Ross lectures, conducts research and directs executive education
courses on IT management practices. Much of her work involves development
of case studies that examine how firms generate value from IT-enabled
business initiatives. Her current research focuses on business agility,
the structure of the IT organization, enterprise architecture and
IT governance.
Jeanne has served on the faculty of customized courses for firms
such as McKinsey, Johnson & Johnson, General Electric, TRW,
Pfizer, Nomura, and Credit Suisse. She regularly appears as a speaker
for Gartner, Microsoft, the Society for Information Management,
and a variety of IT research centers at universities in this country
and abroad. Her work has appeared in Sloan Management Review,
Harvard Business Review, MISQ Executive, and IBM
Systems Journal among others. She has coauthored two books:
IT Governance: How Top Performers Manage IT Decision Rights
for Superior Results and Enterprise Architecture as Strategy:
Creating a Foundation for Business Execution. Both books were
published by Harvard Business School Press.
Jeanne earned a B.A. at the University of Illinois, an MBA from
The Wharton School at the University of Pennsylvania, and a Ph.D.
in Management Information Systems from the University of Wisconsin-Milwaukee.
She has served on the faculty at Worcester Polytechnic Institute
and St. Norbert College. She is a former associate editor of MIS
Quarterly and serves as editor in chief of MIS Quarterly
Executive.
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